Privacy policy

Last updated: July 2026

Who we are

CareCompassAsia ("we", "us") provides medical care planning and coordination services, helping patients navigate care at hospitals in Asia. This policy explains how we handle information collected through our website, carecompassasia.com.

What we collect

When you reach out through our form, we collect the information you choose to provide:

• Your name, email address, and phone number
• Your general location (city, state/province, country)
• Information about what you're looking for, your main concerns, and how urgent your situation feels
• Any additional details you choose to share about your situation

We ask you not to share medical records or sensitive medical details at the initial stage. Please share only what you're comfortable with.

How we use your information

We use the information you provide solely to:

• Review your situation and understand whether we may be able to help
• Follow up with you about your request, including relevant options and next steps
• Coordinate services on your behalf, if you choose to work with us

What we don't do

• We do not sell your personal information
• We do not use your information for unrelated marketing without your consent
• We do not share your information with third parties except as needed to provide the services you request (for example, sharing relevant details with a hospital you've chosen to be connected with) or as required by law

How your information is stored

Form submissions are processed and stored securely. Access is limited to our team members who need it to respond to your request.

Your choices

You may contact us at any time to ask what information we hold about you, request a correction, or ask us to delete your information. To do so, reach out using the contact details you received in our follow-up, or submit a request through the form on our homepage.

Cookies and analytics

Our website does not use advertising or cross-site tracking cookies. We use privacy-focused analytics (PostHog) to understand how visitors use the site — for example, which pages are viewed and where visitors drop off. This data is aggregated, is not used for advertising, and we do not use analytics to collect what you type into our form.

Children's privacy

Our services are intended for adults. A parent or legal guardian may contact us on behalf of a minor in their care.

Changes to this policy

If we update this policy, we'll post the revised version on this page with an updated date.

Not medical advice

We do not directly provide medical treatment or medical advice. Our role is care coordination, planning, and compassionate support. Any decisions about diagnosis or treatment are made between you and licensed medical professionals.